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Platform API version: 10662

Major Changes (21 changes)

GET /api/v2/casemanagement/cases/{caseId} (1 change)

  • Parameter expands was changed from string to array

GET /api/v2/casemanagement/cases/references/{referenceId} (1 change)

  • Parameter expands was changed from string to array

POST /api/v2/conversations/videos/{conversationId}/agentconference/communications/{communicationId} (1 change)

  • Response 200 type was changed from VideoConferenceDetails to CreateJoinVideoResponse

TimeOffRequest (1 change)

  • Model TimeOffRequest was removed

AppleInvitation (1 change)

  • Enum value WithoutImage was removed from property templateType

RatingFilter (7 changes)

  • Property from was removed
  • Property to was removed
  • Enum value GreaterThan was removed from property operator
  • Enum value GreaterThanOrEqualTo was removed from property operator
  • Enum value LessThan was removed from property operator
  • Enum value LessThanOrEqualTo was removed from property operator
  • Enum value Between was removed from property operator

TimeOffRequestListing (1 change)

  • Property entities was changed from TimeOffRequest[] to TimeOffRequestListItem[]

Workitem (2 changes)

  • Property language was changed from LanguageReference to WorkitemLanguageReference
  • Property skills was changed from RoutingSkillReference[] to WorkitemRoutingSkillReference[]

WorkitemVersion (2 changes)

  • Property language was changed from LanguageReference to WorkitemLanguageReference
  • Property skills was changed from RoutingSkillReference[] to WorkitemRoutingSkillReference[]

Worktype (2 changes)

  • Property defaultLanguage was changed from LanguageReference to WorkitemLanguageReference
  • Property defaultSkills was changed from RoutingSkillReference[] to WorkitemRoutingSkillReference[]

WorktypeVersion (2 changes)

  • Property defaultLanguage was changed from LanguageReference to WorkitemLanguageReference
  • Property defaultSkills was changed from RoutingSkillReference[] to WorkitemRoutingSkillReference[]

Minor Changes (231 changes)

/api/v2/users/me/verifiers (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/users/me/verifiers/totp (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/users/me/verifiers/webauthn/register/options (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/users/me/verifiers/webauthn/register (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/users/me/verifiers/{verifierId} (3 changes)

  • Path was added
  • Operation PUT was added
  • Operation DELETE was added

/api/v2/users/me/verifiers/totp/{verifierId} (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/agentic/virtualagents/{virtualAgentId}/jobs (2 changes)

  • Path was added
  • Operation DELETE was added

/api/v2/agentic/virtualagents/{virtualAgentId}/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/agentic/virtualagents/{virtualAgentId} (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PATCH was added

/api/v2/agentic/virtualagents/{virtualAgentId}/versions/{versionId} (3 changes)

  • Path was added
  • Operation GET was added
  • Operation PATCH was added

/api/v2/agentic/virtualagents/{virtualAgentId}/versions/{versionId}/jobs (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/agentic/virtualagents/{virtualAgentId}/versions/{versionId}/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/agentic/virtualagents/{virtualAgentId}/versions (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/agentic/virtualagents (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

POST /api/v2/casemanagement/cases (1 change)

  • Response 422 was added

/api/v2/casemanagement/cases/{caseId}/comments/me/{commentId} (2 changes)

  • Path was added
  • Operation DELETE was added

/api/v2/casemanagement/cases/{caseId}/comments/{commentId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/casemanagement/cases/{caseId}/comments (3 changes)

  • Path was added
  • Operation GET was added
  • Operation POST was added

/api/v2/conversations/calls/{conversationId}/participants/{participantId}/communications/{communicationId}/summaries (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/conversations/messages/{conversationId}/participants/{participantId}/communications/{communicationId}/summaries (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/conversations/{conversationId}/suggestions/{suggestionId} (1 change)

  • Operation patch was added. Summary: Update a suggestion.

/api/v2/quality/publishedforms/evaluations/divisionviews/{evaluationFormId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/quality/publishedforms/evaluations/divisionviews (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/quality/publishedforms/surveys/divisionviews/{surveyFormId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/quality/publishedforms/surveys/divisionviews (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/responsemanagement/libraries/divisionviews (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/responsemanagement/libraries/divisionviews/{libraryId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/responsemanagement/responses/divisionviews/{responseId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/responsemanagement/responses/divisionviews/query (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/activitycodes/bulk (2 changes)

  • Path was added
  • Operation PATCH was added

/api/v2/workforcemanagement/managementunits/{managementUnitId}/decisionmetrics (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/decisionmetrics/update (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/decisionmetrics/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/decisionmetrics/update/uploadurl (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}/values/query (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}/granularityconversion (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}/granularityconversion/jobs/{jobId} (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}/granularityconversion/jobs (2 changes)

  • Path was added
  • Operation GET was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}/values/import/uploadurl (2 changes)

  • Path was added
  • Operation POST was added

/api/v2/workforcemanagement/businessunits/{businessUnitId}/timeofflimits/{timeOffLimitId}/values/import (2 changes)

  • Path was added
  • Operation POST was added

Verifier (2 changes)

  • Optional property type was added
  • Optional property credential was added

CreateVerifierResponse (1 change)

  • Model was added

CreateVerifierRequest (1 change)

  • Model was added

AuthenticatorSelection (1 change)

  • Model was added

BeginWebAuthnRegistrationResponse (1 change)

  • Model was added

CredentialDescriptor (1 change)

  • Model was added

CredentialParameter (1 change)

  • Model was added

PublicKeyCredentialCreationOptions (1 change)

  • Model was added

RelyingPartyEntity (1 change)

  • Model was added

UserEntity (1 change)

  • Model was added

AuthenticatorAttestationResponse (1 change)

  • Model was added

FinishWebAuthnRegistrationRequest (1 change)

  • Model was added

PublicKeyCredentialCreationResponse (1 change)

  • Model was added

UpdateVerifierRequest (1 change)

  • Optional property credential was added

ValidateVerifierRequest (1 change)

  • Model was added

OrgAuthSettings (1 change)

  • Optional property tokenStorageLocation was added

AgenticVirtualAgentJob (1 change)

  • Model was added

Limit (2 changes)

  • Enum value admin.notice was added to property namespace
  • Enum value sda was added to property namespace

AgenticVersionAddressableEntity (1 change)

  • Model was added

AgenticVirtualAgent (1 change)

  • Model was added

UpdateAgenticVirtualAgent (1 change)

  • Model was added

AgenticVirtualAgentComfortStatementSettings (1 change)

  • Model was added

AgenticVirtualAgentEventSettings (1 change)

  • Model was added

AgenticVirtualAgentGuardrailInstruction (1 change)

  • Model was added

AgenticVirtualAgentGuardrails (1 change)

  • Model was added

AgenticVirtualAgentPropertyDefinition (1 change)

  • Model was added

AgenticVirtualAgentTool (1 change)

  • Model was added

AgenticVirtualAgentToolOutputInstruction (1 change)

  • Model was added

AgenticVirtualAgentTypeDefinition (1 change)

  • Model was added

AgenticVirtualAgentVersion (1 change)

  • Model was added

AgenticVirtualAgentVersionDefinition (1 change)

  • Model was added

AgenticVirtualAgentVersionSettings (1 change)

  • Model was added

UpdateAgenticVirtualAgentVersion (1 change)

  • Model was added

AgenticVirtualAgentVersionPublishJob (1 change)

  • Model was added

AgenticVirtualAgentVersionPublish (1 change)

  • Model was added

AgenticVirtualAgentVersionPublishJobRequest (1 change)

  • Model was added

AgenticVirtualAgentVersionJob (1 change)

  • Model was added

CreateAgenticVirtualAgentVersion (1 change)

  • Model was added

AgenticVirtualAgentEntityListing (1 change)

  • Model was added

CreateAgenticVirtualAgent (1 change)

  • Model was added

KnowledgeSource (1 change)

  • Model was added

ReportingTurnAction (1 change)

  • Enum value AgenticAnythingElseAction was added to property actionType

ReportingTurnActionAgentDetails (1 change)

  • Model was added

ReportingTurnGuardrailEvent (1 change)

  • Model was added

ReportingTurnKnowledgeMetadata (1 change)

  • Model was added

ReportingTurnToolCall (1 change)

  • Model was added

EmailRefinementConfig (1 change)

  • Model was added

RefinementSettingEntity (1 change)

  • Model was added

SummaryGenerationConfig (3 changes)

  • Optional property retentionSeconds was added
  • Optional property onDemandSummaryConfig was added
  • Optional property modelConfig was added

BlendingSettings (1 change)

  • Model was added

DecisionTableVersion (2 changes)

  • Optional property createdBy was added
  • Optional property publishedBy was added

CaseUserReference (1 change)

  • Optional property images was added

Comment (1 change)

  • Model was added

CommentCreate (1 change)

  • Model was added

CommentListing (1 change)

  • Model was added

EvaluationForm (2 changes)

  • Optional property division was added
  • Optional property redacted was added

AiAnswer (1 change)

  • Optional property markedNotApplicable was added

Call (1 change)

  • Optional property clientIpAddress was added

CallMediaParticipant (1 change)

  • Optional property clientIpAddress was added

Campaign (1 change)

  • Optional property preciseDialingEnabled was added

OnDemandSummaryAcceptedResponse (1 change)

  • Model was added

OnDemandConversationSummaryRequest (1 change)

  • Model was added

ConversationContentReaction (2 changes)

  • Enum value Repost was added to property reactionType
  • Enum value Save was added to property reactionType

Suggestion (1 change)

  • Optional property thirdPartySuggestion was added

SuggestionPatchRequest (1 change)

  • Model was added

CallBasic (1 change)

  • Optional property clientIpAddress was added

PunctualityEvent (1 change)

  • Optional property activityColor was added

SttEngineEntity (1 change)

  • Optional property replacedBy was added

JourneyViewChartMetric (1 change)

  • Optional property attribute was added

V3SourceLastSynchronization (1 change)

  • Enum value Throttled was added to property status

V3Synchronization (1 change)

  • Enum value Throttled was added to property status

ApprovalNamespace (2 changes)

  • Enum value admin.notice was added to property namespace
  • Enum value sda was added to property namespace

LimitChangeRequestDetails (2 changes)

  • Enum value admin.notice was added to property namespace
  • Enum value sda was added to property namespace

StatusChange (2 changes)

  • Enum value admin.notice was added to property namespace
  • Enum value sda was added to property namespace

SurveyForm (2 changes)

  • Optional property division was added
  • Optional property redacted was added

EvaluationFormResponse (1 change)

  • Optional property division was added

EvaluationFormSearchResponse (1 change)

  • Optional property division was added

EvaluationSearchAggregationDTO (2 changes)

  • Enum value agentId was added to property field
  • Enum value evaluatorId was added to property field

EvaluationSearchSubAggregationDTO (2 changes)

  • Enum value agentId was added to property field
  • Enum value evaluatorId was added to property field

EvaluationFormDivisionView (1 change)

  • Model was added

EvaluationFormDivisionViewListing (1 change)

  • Model was added

SurveyFormDivisionView (1 change)

  • Model was added

SurveyFormDivisionViewListing (1 change)

  • Model was added

LibraryDivisionView (1 change)

  • Model was added

LibraryDivisionViewEntityListing (1 change)

  • Model was added

ResponseDivisionView (1 change)

  • Model was added

DomainEntityListingResponseDivisionView (1 change)

  • Model was added

ResponseDivisionViewQueryResults (1 change)

  • Model was added

RoutingSkill (1 change)

  • Optional property division was added

SocialMediaAsyncAggregationQuery (1 change)

  • Enum value postType was added to property groupBy

SocialMediaQueryPredicate (1 change)

  • Enum value postType was added to property dimension

BusinessUnitActivityCode (1 change)

  • Optional property style was added

CreateActivityCodeRequest (1 change)

  • Optional property style was added

UpdateActivityCodeRequest (1 change)

  • Optional property style was added

BulkUpdateActivityCodeResponse (1 change)

  • Model was added

BulkUpdateActivityCodeRequest (1 change)

  • Model was added

BulkUpdateActivityCodeRequestItem (1 change)

  • Model was added

ActivityPlanJobResponse (3 changes)

  • Enum value MaximizeOccurrence was added to property type
  • Enum value CreateSession was added to property type
  • Enum value EditSession was added to property type

AvailableTimeOffRequest (1 change)

  • Optional property supportedGranularities was added

DecisionMetricsData (1 change)

  • Model was added

DecisionMetricsResponse (1 change)

  • Model was added

WfmEntityMetadata (1 change)

  • Model was added

DecisionMetricsJobReference (1 change)

  • Model was added

DecisionMetricsUpdateError (1 change)

  • Model was added

DecisionMetricsUpdateJobResponse (1 change)

  • Model was added

DecisionMetricsUpdateJobRequest (1 change)

  • Model was added

DecisionMetricsUploadData (1 change)

  • Model was added

DecisionMetricsUploadResponse (1 change)

  • Model was added

DecisionMetricsUploadSchema (1 change)

  • Model was added

ValueWrapperInteger (1 change)

  • Model was added

TimeOffRequestListItem (1 change)

  • Model was added

BuTimeOffLimitResponse (2 changes)

  • Optional property granularity was added
  • Optional property fullDayTimeOffStartTime was added

BuCreateTimeOffLimitRequest (2 changes)

  • Optional property granularity was added
  • Optional property fullDayTimeOffStartTime was added

BuTimeOffLimitRange (1 change)

  • Optional property limitMinutesPerFifteenMinutes was added

BuTimeOffLimitValues (1 change)

  • Model was added

BuTimeOffLimitValuesForGranularityResponse (1 change)

  • Model was added

TimeOffLimitValues (1 change)

  • Model was added

QueryTimeOffLimitValuesForGranularityRequest (1 change)

  • Model was added

BuConvertTimeOffLimitGranularityJobProgress (1 change)

  • Model was added

BuConvertTimeOffLimitGranularityJobResponse (1 change)

  • Model was added

BuConvertTimeOffLimitGranularityJobRequest (1 change)

  • Model was added

BuConvertTimeOffGranularityLimitJobListing (1 change)

  • Model was added

BuImportTimeOffLimitValue (1 change)

  • Model was added

BuImportTimeOffLimitValuesSchema (1 change)

  • Model was added

BuImportTimeOffLimitValuesUploadResponse (1 change)

  • Model was added

BuTimeOffLimitValuesImportUploadUrlRequest (1 change)

  • Model was added

BuImportTimeOffLimitValuesRequest (1 change)

  • Model was added

WorkitemLanguageReference (1 change)

  • Model was added

WorkitemRoutingSkillReference (1 change)

  • Model was added

BillingCharge (1 change)

  • Optional property name was added

CreateJoinVideoResponse (1 change)

  • Model was added

Point Changes (8 changes)

POST /api/v2/businessrules/decisiontables/{tableId}/execute (1 change)

  • Description was changed

POST /api/v2/businessrules/decisiontables/{tableId}/versions/{tableVersion}/execute (1 change)

  • Description was changed

PATCH /api/v2/businessrules/decisiontables/{tableId}/imports/{importJobId} (2 changes)

  • Description was changed
  • Response 200 was changed from successful operation to Import job cancelled, or already cancelled (idempotent no-op)

GET /api/v2/casemanagement/cases/{caseId} (1 change)

  • Description was changed for parameter expands

GET /api/v2/casemanagement/cases/references/{referenceId} (1 change)

  • Description was changed for parameter expands

GET /api/v2/presence/definitions (1 change)

  • Summary was changed

GET /api/v2/flows (1 change)

  • Description was changed for parameter id