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Clarified the scheduled deployment handling for ITSM controlled deployments #3198

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benPearce1 merged 3 commits into from
Jun 4, 2026
Merged

Clarified the scheduled deployment handling for ITSM controlled deployments #3198

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Clarified the scheduled deployment handling for ITSM controlled depl…
benPearce1 Jun 3, 2026
7ab194c
updated linting issues
benPearce1 Jun 4, 2026
3a754c5
Merge branch 'main' into bp/fix-itsm-docs-scheduled-deployment
benPearce1 Jun 4, 2026
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2 changes: 1 addition & 1 deletion src/pages/docs/approvals/servicenow/index.md
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Expand Up @@ -227,7 +227,7 @@ Once a CR has been found, the deployment will only proceed if the **State** of t
The only supported states are those defined in the default CR lifecycle
:::

If the deployment is scheduled to execute in the future, then a CR will be created at the scheduled deployment time, and not when the deployment was requested.
If the deployment is scheduled to execute in the future, then a CR will be created as soon as the deployment is created. The deployment will remain queued until the scheduled time on the deployment or the `Planned Start` time on the CR is reached.

The number of the CR created or found will appear in the Task Summary tab of the executing Octopus deployment task. Clicking on the CR number in the message will navigate you to the CR in ServiceNow.

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