docs: add inline assistant recording caveat and expand retention docs - #1163
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stephenvapiai wants to merge 1 commit into
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docs: add inline assistant recording caveat and expand retention docs#1163stephenvapiai wants to merge 1 commit into
stephenvapiai wants to merge 1 commit into
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Two recurring documentation gaps found in customer feedback (week of Aug 12–19 2026):
1. Inline/transient assistant artifactPlan requirement (3+ support tickets this week):
- Dashboard artifactPlan settings are silently ignored for inline assistants
- Added <Warning> callout, side-by-side code examples for saved vs inline calls,
and assistantOverrides override pattern
2. Recording retention limits and recovery (4+ distinct customers hit 400 errors):
- Split table into call recordings (14d) vs chat transcripts (30d)
- Added exact 400 error message customers see
- Documented what remains accessible after expiry (metadata stays)
- Added two recovery paths: custom S3/GCS storage (bypasses retention entirely)
and Enterprise upgrade for configurable retention
stephenvapiai
marked this pull request as ready for review
August 20, 2026 00:08
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What this fixes
Two incomplete-content gaps in
fern/assistants/call-recording.mdxidentified from customer feedback (week of Aug 12-19, 2026).Gap 1 - Inline assistant artifactPlan requirement
Why: 3+ distinct support tickets this week from customers whose recordings silently failed. Root cause: dashboard artifactPlan settings are ignored when an assistant is embedded inline in POST /call. The docs page had no mention of this distinction.
What changed:
Gap 2 - Retention limits and recovery
Why: 4+ distinct customers this week hit 400 Bad Request errors trying to access recordings older than their plan retention window, surprised because the current docs only mention the limit in a one-line table at the bottom.
What changed:
Customer evidence patterns seen this week:
No navigation changes
This is an edit to an existing page, no docs.yml changes needed.
Testing